Terms & Conditions

These terms govern your use of the NeverOff website and the services we provide. By using our site or engaging our services, you agree to these terms. Please read them carefully.

1. About these terms

These terms are between you and NXT LVL Tech Ltd, a company registered in England and Wales (Company No. 15723268) with its registered office at 64 Barker Road, Middlesbrough, TS5 5ES, trading as NeverOff (“we”, “us”, “our”). Where you engage us for services, a separate service agreement or order may also apply; if there is a conflict, that agreement takes precedence over these terms.

2. The service

NeverOff sets up and manages a private team of AI agents (“your workforce”) that carry out tasks you delegate — such as email handling, social media, content creation, research and admin — on infrastructure we manage for you. Each client’s workforce runs in a dedicated, isolated environment. The specific scope, deliverables and service levels for your engagement are set out in your service agreement.

3. Eligibility

You must be at least 18 years old and using the service for business purposes in the course of a trade, business or profession. By agreeing to these terms you confirm you have authority to enter into them on behalf of your business.

4. Your responsibilities

• Provide accurate information and any access we reasonably need to deliver the service.
• Ensure you are entitled to grant us access to the accounts, tools and data you delegate, and that doing so does not breach any third party’s terms or rights. You will be responsible for any claims arising from access you were not entitled to grant.
• Keep your own credentials secure and maintain appropriate backups of your important data.
• Review and approve outputs where the service requires your sign-off before action is taken.
• Pay invoices in accordance with section 6.

5. Acceptable use

You agree not to use the service to do anything unlawful, or to instruct your workforce to produce or send anything that is illegal, fraudulent, defamatory, infringing, or harmful, or that breaches the terms of any platform we operate on your behalf. We may suspend the service if it is used in breach of this section.

6. Fees and payment

Fees, billing frequency and payment terms are agreed individually with each client and set out in your quote or service agreement, as the right setup varies from business to business. Unless stated otherwise, fees are exclusive of VAT.

Setup and deployment fees are non-refundable once work has commenced, reflecting the bespoke design, build and configuration carried out for your business.

Invoices are payable by the due date shown on them. If an invoice remains unpaid more than 14 days after its due date, we may suspend the service on written notice until payment is received. Suspension does not affect your obligation to pay fees for the suspension period, and we may charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7. Your data and privacy

How we handle personal data is explained in our Privacy Policy. Where we process personal data on your behalf as part of the service, we do so as your processor under a separate data processing agreement (available on request). You retain ownership of your business data and the accounts you delegate to us, and you can revoke our access at any time.

8. Intellectual property

The NeverOff name, website, design and materials are owned by us and protected by intellectual property laws. As between you and us, you own the outputs your workforce produces for you, once any fees due have been paid. You grant us the licence needed to process your data and operate the service on your behalf. Nothing in these terms transfers ownership of our underlying systems, tooling, configurations or know-how, which remain ours.

9. Third-party services

The service relies on third-party platforms and AI providers. Your use of those services through us may also be subject to their terms, and we are not responsible for their acts, omissions or availability. If a third-party provider materially changes or withdraws a capability the service depends on, we will use reasonable efforts to provide an equivalent alternative.

10. Availability and results

We work hard to keep the service running and effective, but we do not guarantee it will be uninterrupted, error-free, or that it will produce any particular business result. Outputs from AI agents are generated by artificial intelligence and may occasionally contain errors, which is why we build in your approval for anything important and supervise the service ourselves. To the extent permitted by law, the service is provided “as is”.

11. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss of profits, revenue, data, or business, or for indirect or consequential loss, and our total liability arising out of or in connection with the service is limited to the total fees you paid to us in the 12 months before the event giving rise to the claim.

12. Suspension and termination

Either party may end the engagement in line with the notice set out in your service agreement. We may suspend the service as set out in sections 5 and 6, and may suspend or end the service immediately if you materially breach these terms.

On termination: we will revoke our access to your accounts, delete any transient data in your dedicated environment, and return or delete personal data in line with your service agreement and our Privacy Policy. Your business data remains in your own accounts throughout, so nothing needs to be handed back. Fees accrued up to the date of termination remain payable.

13. Complaints and disputes

If you are unhappy with any aspect of the service, email us at hello@neveroff.co.uk and we will do our best to put it right promptly. Both parties agree to attempt to resolve any dispute in good faith before commencing legal proceedings.

14. Changes to these terms

We may update these terms from time to time. The “last updated” date shows when they last changed, and continued use of the service after a change means you accept the updated terms. If a change materially affects an existing engagement, we will notify you directly.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

16. Contact

Questions about these terms? Email hello@neveroff.co.uk.

NeverOff — a trading name of NXT LVL Tech Ltd (Company No. 15723268)
Registered in England and Wales · 64 Barker Road, Middlesbrough, TS5 5ES